SAP Knowledge Base Article - Public

2848667 - How To Troubleshoot Apply with Linkedin 2.0 - Recruiting Management

Symptom

This article describes the steps to take when facing issues with configuring Apply with LinkedIn 2.0. Some of the issues include, but are not limited to the following:

  • Error: We're having trouble retrieving Integration information. Please contact your system administrator.
  • Error: There seems to be a problem. You do not have enough permission to access this page.
  • No contracts seen after Sign In.
  • RMK Widget is not showing.
  • RMK Widget is not routing to LinkedIn site. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management (RCM)

Resolution

PART 1 of 4 - PREREQUISITES

First, make sure that you have all the prerequisites described in the KBA Apply with LinkedIn 2.0 and the Implementation Guide. Once you have all the prerequisites and you still have issues, check the following.

1. Make sure the Integration Admin (or the user who will setup the Integration) has the right permissions to access Admin Center > Integration Center > Security Center > LinkedIn Account Setup.

2. In Admin Center > Manage Permission Roles > [Role] > Permission > Manage Integration Tools > Enable the option "Manage LinkedIn Account Setup."

linkedin10.PNG

PART 2 of 4 - ISSUES IN INTEGRATION CENTER

If you encounter any errors while in Admin Center > Integration Center > Security Center > LinkedIn Account Setup, you can address them by making sure that the LinkedInIntegrationConfiguration MDF object is fully populated and all values are correct. Once you have done so, the integration should be working correctly.

Some of the issues include, but are not limited to the following:

Error: We're having trouble retrieving Integration information. Please contact your system administrator.
Error: There seems to be a problem. You do not have enough permission to access this page.
No contracts seen after Sign In.

1. Go to Admin Center > Manage Data > Search for LinkedInIntegrationConfiguration.

linkedin1.png

2. Click on the drop-down next to the LinkedInIntegrationConfiguration external code (beside Advanced), to see all the external codes created. Normally, there should only be one entry available. In this example, the external code is 23455.

3. If you see multiple entries of external codes (For example, 23455, 26789, 21367, etc.), this means there were multiple attempts to Create Customer LinkedIn Account (Admin Center > Integration Center > Security Center > LinkedIn Account Setup).

4. Delete all entries and try to login again in LinkedIn Account Setup. This action will create one LinkedInIntegrationConfiguration external code.

Note: To delete entries of LinkedInIntegrationConfiguration MDF object, click on Take Action > Permanently Delete. Make sure to keep a backup (screenshot or text) of the external codes that you will delete so that you can easily recreate them, if needed.

5. This is a sample LinkedInIntegrationConfiguration MDF object that is properly configured with all the fields populated.

linkedin.png

6. All the information in RED, except for the external code and the validJsSdkDomains, are information derived from the transaction that LinkedIn and SuccessFactors had when you clicked on Create Customer LinkedIn Account.

7. If any of these information is missing or incorrect, you can manually populate them. Click on Take Action > Make Correction > Then make the changes that you need.

8. Fields integrationStatus and isLinkedInIntegrationEnabled should be set to Yes.

linkedin3.png

9. The following fields should have the following values.

integrationType: [“APPLY_WITH_LINKEDIN”]
tenantType: JOBS
dataProvider: ATS

If you have other integration types beside [“APPLY_WITH_LINKEDIN”], you can keep them but make sure [“APPLY_WITH_LINKEDIN”] is added.

linkedin4.png

10. Your validJsSdkDomains should contain the following values in this order: instance URL, career site URL, RMK URL.

11. If any other fields in red are missing, like the clientId, or clientSecret, or integrationContext, open an incident with Support (LOD-SF-RCM-INT) and provide a screenshot of your LinkedInIntegrationConfiguration.

12. After fully populating LinkedInIntegrationConfiguration, clear browser cache and cookies, then recreate the scenario. The integration should be working correctly.

PART 3 of 4 - ISSUES WITH RMK WIDGET

If you encounter any issues with the LinkedIn widget in RMK, you can address them by making sure that your RMK configuration is valid. Once you have done so, the widget should be working correctly.

Some of the issues include, but are not limited to the following:

RMK Widget is not showing.
RMK Widget is not routing to LinkedIn site.

1. The RMK site defined in your validJsSdkDomains should match the site defined in Provisioning > Configure Recruiting Marketing Datacenter URL > RMK Portal URL. (If you have access to Provisioning)

linkedin9.png

2. Make sure there are no trailing slashes (/) at the end of the link. For example, https://jobs.successfactorsgroup.com/. If there is, please delete it.

3. Make sure there are no empty spaces after the values in each field.

4. Check if the RMK site has Talent Community Setup Social profile using LinkedIn at apply (Command Center). Request assistance with RMK Support.

5. Perform a Site Reload (Command Center). Request assistance with RMK Support.

6. After making these changes, clear browser cache and cookies, then recreate the scenario. The integration should be working correctly.

PART 4 of 4 LINKEDIN ACCOUNT ISSUES

If you are still having issues, make sure that your LinkedIn account has:

  • LinkedIn Recruiter Seat with Admin Access
  • LinkedIn Job Slots

Note: A Dashboard Seat is different from a Recruiter Seat. LinkedIn will usually provide either a Dashboard seat or a Recruiter Seat. For the initial integration to work, we need your admin account to be under a Recruiter Seat.

If you were initially provided with a Dashboard seat, request LinkedIn is they can provide you a temporary Recruiter Seat for the initial integration and afterwards they can set your Dashboard seat back. If you need assistance from LinkedIn support you can ask the customer to email ltsatsintegrations@linkedin.com or you can email them directly. If you need assistance from SuccessFactors support, you can open an incident for LOD-SF-RCM-INT.

See Also

2683467 - Apply with LinkedIn 2.0

2850700 - How to Configure Apply with LinkedIn 2.0 - Recruiting Management

Keywords

LinkedIn, Apply with LinkedIn 2.0, LinkedInIntegrationConfiguration, RMK Widget, Recruiting Management, Recruiting Marketing, RCM, RMK, Troubleshooting , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , How To

Product

SAP SuccessFactors Recruiting all versions