SAP Knowledge Base Article - Public

2847520 - Employee Export/Import failing after Instance Refresh

Symptom

  • When performin an employee export or import you are unable to complete the task due the error message: Request submitted for user export has failed. Please try again later or contact your system administrator or Errors occurred when submitting the User Import Process Request. Please verify if your import file is valid. If the problem persists, please contact our technical support
  • If you have Employee Central enabled, you will be facing the error: There was error(s) in submitting User Import Process Request. Please verify if your import file is valid. If the problem persists, please contact our technical support

Environment

SAP SuccessFactors HCM Suite

Cause

If you have perfomed an Instance Refresh within the Instance Refresh Tool that resulted in status as FAILED or REVERTED, it is possible that the Employee Export/Import are failing due to this.

Resolution

Open an incident under the component LOD-SF-PLT-JOBS with following information:

CompanyID:

Support Access:

Error message:

Incident where you have reported that Instance Refresh Tool has failed:

Support Engineer, please, analyze Internal Memo.

See Also

2812823 - Refresh Status Information - Completed with warning - Full List

2791468 - Instance Refresh Tool

Keywords

EC export failed, MDF export and import failing, , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , LOD-SF-SER-REF , Instance Refresh , Problem

Product

SAP SuccessFactors HCM Suite all versions