SAP Knowledge Base Article - Public

2846714 - Error: "Logon failed: An SSL error has occurred and a secure connection to the server cannot be made" occurs when opening story on SAC Mobile App

Symptom

  • Error: "Logon failed: An SSL error has occurred and a secure connection to the server cannot be made" occurs when opening story on SAC Mobile App
  • The issue is no problem on desktop 

Environment

  • SAP Analytics Cloud 2019.19

Reproducing the Issue

  1. Logon SAC on Mobile App (iOS).
  2. Open a story, error will pop up.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also


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Keywords

SSL, secure connection, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0