SAP Knowledge Base Article - Public

2846665 - Fail to establish the Live Data Connection to BI Platform Universe in SAP Analytics Cloud (SAC)

Symptom

  • The following error occurs when trying to establish and save the Live Universe Connection (LUC) in SAP Analytics Cloud (SAC):
    • Failed to connect to system
    • Protocol Error: Error [Protocol]: (#73) Error [Protocol]: (#500)
  • restsrv.exe C++ (LDE) process fails to start up on Tomcat machine where SAP BOE Live Data Connect is deployed.
    • In the Process Explorer tool,  you would see restsrv.exe process running under tomcat8.exe in the process tree, if LDE successfully starts up.  

 

  • Event View logs show the following error related to restsrv.exe at the time when you try to establish the Live Universe Connection
    • srv1.png
    • srv2.png
    • Faulting application path: D:\Program Files (x86)\SAP BusinessObjects\tomcat\webapps\sap#boc#ina\bin\SAP BusinessObjects Enterprise XI 4.0\win64_x64\restsrv.exe
    • Faulting module path: MSVCP120.dll
  • LUC trace shows the successful login attempt to Businee Intelligence Platform and new enterprise session is observed, but connection to LDE server (restsrv.exe ) is refused:

2019/10/07 11:25:21.289000|==| | | 724| 62| |||||||||||||||Successful login attempt for user: administrator from IP aa.bb.xx.yy
2019/10/07 11:25:21.289000|>=| | | 724| 62|{|||||||||||||||InAServletBase.redirect
2019/10/07 11:25:21.289000|==| | | 724| 62| |||||||||||||||LDE enable: redirect /sap/boc/ina/GetServerInfo
2019/10/07 11:25:21.289000|>=| | | 724| 62|{|||||||||||||||InAServletBase.processRequest
2019/10/07 11:25:21.290000|>=| | | 724| 62|{|||||||||||||||LdeServerHandler.waitForStartedState
2019/10/07 11:25:21.290000|>=| | | 724| 62| |||||||||||||||No need to waitForStartedState() because this.state == ServerHandlerState.STARTED
2019/10/07 11:25:21.290000|>=| | | 724| 62|}|||||||||||||||LdeServerHandler.waitForStartedState: 00.000
2019/10/07 11:25:21.290000|>=| | | 724| 62|{|||||||||||||||InAServletBase.forwardRequest
2019/10/07 11:25:21.290000|==| | | 724| 62| |||||||||||||||forward request: org.apache.catalina.connector.RequestFacade@22fe2078
2019/10/07 11:25:21.291000|==| | | 724| 62| |||||||||||||||GetVersion
2019/10/07 11:25:21.291000|==| | | 724| 62| |||||||||||||||Version loaded
2019/10/07 11:25:21.291000|==| | | 724| 62| |||||||||||||||GetVersion: 2.1.0.0
2019/10/07 11:25:21.291000|>=| | | 724| 62|}|||||||||||||||InAServletBase.forwardRequest: 00.001
2019/10/07 11:25:21.291000|>=| | | 724| 62|{|||||||||||||||InAServletBase.forwardResponse
2019/10/07 11:25:21.291000|==| | | 724| 62| |||||||||||||||forward response: org.apache.catalina.connector.ResponseFacade@7a212904
2019/10/07 11:25:22.297000|>=| | | 724| 62|}|||||||||||||||InAServletBase.forwardResponse: 01.006
2019/10/07 11:25:22.297000|>=| | | 724| 62|}|||||||||||||||InAServletBase.processRequest: 01.008
2019/10/07 11:25:22.297000|>>|E| | 724| 62| |||||||||||||||ConnectException during processRequest, restart LDE server
2019/10/07 11:25:22.298000|>>|E| | 724| 62| |||||||||||||||java.net.ConnectException: Connection refused: connect (local port 56570 to address 0:0:0:0:0:0:0:0, remote port 58080 to address 127.0.0.1)
2019/10/07 11:25:22.298000|>=| | | 724| 62|{|||||||||||||||ServerHandler.restart
2019/10/07 11:25:23.311000|>>|E| | 724| 62| |||||||||||||||java.net.ConnectException: Connection refused: connect (local port 56571 to address 0:0:0:0:0:0:0:0, remote port 58080 to address 127.0.0.1)
2019/10/07 11:25:23.312000|>=| | | 724| 62| |||||||||||||||Restarting because isAlive == false and isStandalone == true
2019/10/07 11:25:23.312000|>=| | | 724| 62|{|||||||||||||||ServerHandler.stop
2019/10/07 11:25:23.312000|>=| | | 724| 62|{|||||||||||||||LdeServerHandler.internalStop
2019/10/07 11:25:24.314000|>>|E| | 724| 62| |||||||||||||||java.net.ConnectException: Connection refused: connect (local port 56572 to address 0:0:0:0:0:0:0:0, remote port 58080 to address 127.0.0.1)
2019/10/07 11:25:24.314000|==| | | 724| 62| |||||||||||||||killing 'restsrv' process

Environment

  • SAP Analytics Cloud 2019
  • SAP BOE Live Data Connect (LUC) verson 2.x
  • Live Data Connection to Universe
  • SAP BusinessObjects BI Platform 4.2 SP5 or higher

Reproducing the Issue

  1. Install and deploy BOE Live Data Connect as per Product Guide
  2. When you save the Live Univese Connection, you get the above error.

Cause

In this customer's environment, Microsoft Visual C++ 2013 Redistribuable Package was not installed on the Tomcat machine where SAP BOE Live Data Connect is deployed. MSVCP120.dll was not present at c:\Windows\system32 directory.

Only Microsoft Visual C++ 2015 Redistribuable Package was installed.

Resolution

As per the prerequisites in BOE Live Data Connect product guide, both Microsoft Visual C++ 2013 and 2015 Redistribuable Packages need to be installed.

The issue is resolved after Microsoft Visual C++ 2013 Redistribuable Package is installed on the Tomcat machine where SAP BOE Live Data Connect is deployed.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-BI-LDC , Live Data Connections except SAP BW , Problem

Product

SAP Analytics Cloud 1.0