SAP Knowledge Base Article - Public

2846664 - An Embedded Component on the Header of a Ticket is Not Showing Up

Symptom

You have configured an embedded component to be displayed on the ticket header, but the embedded component is not showing up.

Environment

SAP Cloud for Customer

Cause

The option "Show Header Details on the Top in Fiori Client" is enabled on Company Settings. When this option is enabled, the header fields are created on top of facets region and the embedded component fields are not displayed in header.

Resolution

This is the standard behaviour of the system.

You will need to disable this option in order to make the embedded component show up.

Keywords

fiori, ticket, header, embedded component , KBA , AP-RC-MOB-UIF , Responsive UI , How To

Product

SAP Cloud for Customer add-ins all versions