SAP Knowledge Base Article - Public

2846661 - SAC Story Objects fail to render with the error "An error is preventing the chart from being displayed. Contact your administrator with the details"

Symptom

The following error occurs in SAP Analytics Cloud (SAC):

  • "An error is preventing the chart from being displayed. Contact your administrator with the details"
  • Within the Chrome developer tools the following errors can be see:
    • "Cannot read property 'x' of undefined'
    • Errors relating to "sap-ui-core" and "uiAssets"

Environment

  • SAP Analytics Cloud 2019.15.11

Reproducing the Issue

  1. Create object with a small size
  2. Object fails to render with "An error is preventing the chart from being displayed. Contact your administrator with the details"
  3. Remove object from chart 
  4. Chart renders again

Cause

Objects being created were too small to render on devices with large screen resolutions.

Resolution

Workaround:

  • Make the size of the object larger.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0