SAP Knowledge Base Article - Public

2846600 - Can't access an application from Jobs Applied - Recruiting Management

Symptom

  • The candidate has applied, but can't find them in job requisition list.
  • Can't access the job application of a candidate through the Jobs Applied portlet, it is throwing an error: fingerprint=f55606937c4e269206b670141f125dedabc8467a

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to the candidate's Candidate Profile
  2. Scroll down until you see the Jobs Applied portlet
  3. Click in the application you wish to look into
  4. Receive the error message

Cause

The applicant is in an invalid status, probably moved to that status using OData API, that is not present in that job requisition. Their application is still tied to that requisition, but their application is not available to open because it is in an invalid status.

Resolution

To resolve this issue, you will need to move the candidate back to the job requisition. You can do that using OData API.

<host URL>/odata/v2/upsert

{

"appStatusSetItemId": "statusID",

"status":"Open",

"country": "US",

"__metadata":{

"type":"SFOData.JobApplication",

"uri": "JobApplication(application=applicationID)"

}

}

statusID: Here you will need to double check the statusID you would like to move the candidate to. You need to check what is the statusID in Edit Applicant Status Configuration:
KBA2.png

As per the screenshot above, you'd need to replace the part where it says 'statusID' in the payload above to the number 8. This way, it would be:

"appStatusSetItemId": "8"

applicationID: Here you'd need to check the applicationID of the candidate, and replace it in the payload above.

After that, the candidate with the applicationID in question will be moved to the status selected, and the application will become available once again.

See Also

2541688 - Odata - How to Update and Use the Standard internal Field Status from JobApplication Entity as Filter - RCM

Keywords

can't access, job application, can't see, can't open, f55606937c4e269206b670141f125dedabc8467a, can't find, candidate, job requisition, application, jobs applied, candidate profile. , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions