SAP Knowledge Base Article - Public

2845904 - No results displayed in Search Tools in NextGen Admin Center - SuccessFactors Platform

Symptom

When typing anything in the search bar within "Tools" tile in NextGen Admin Center, no results are displayed at all.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

1. On NextGen Admin Center, scroll down to the "Tools" tile
2. Click on the search bar ("Search tools") and type in the name of an existing tool
4. No results are displayed (nothing happens or a spinning wheel appears, but never loads anything)

Cause

This is a known code issue that was introduced on the system as part of the latest release, b1908.

Resolution

The code fix for that issue will be included on the upcoming system release, b1911. The release schedule is available on KBA 2521176.

In the meantime, as a workaround, please click on "See All" option. A dialog box will open with a list of all tools available and with a working search bar.

See Also

2521176 - 2019 Release Schedule - SuccessFactors - Product Updates

2816062 - Q3 1908 - Platform Release Information FAQ

2086631 - Admin Tools: Admin Tool Search - BizX Platform

Keywords

admin center, nextgen admin center, search tools, tools tile, no results, UI-21307 , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HCM Suite all versions