SAP Knowledge Base Article - Public

2845601 - Communication scenarios SAP_COM_0026 and SAP_COM_0038 are not shown in SAP Marketing Cloud

Symptom

You want to use communication scenario SAP_COM_0026 or SAP_COM_0038, but cannot find them in the system.

Environment

  • SAP Marketing Cloud Edition

Reproducing the Issue

Check the available communication scenarios in Display Communication Scenarios App.

Cause

Scope item Collaboration Integration (1JB) is not active in the system.

Resolution

  • Please involve SAP Operation team (Component XX-S4C-OPR-INC) to activate Scope item Collaboration Integration (1JB) in Manage Your Solution App.
  • Please note that this scope activation requires a change project without previous configuration in this change project.

1JB_1.jpg

See Also

 2819010 - How to check if scope item is activated in the system?

Keywords

SAP_COM_0026, SAP_COM_0038. , KBA , CEC-MKT-BF , Basic Functions , CA-UI5-BS-SM , SAP UI5 Reusables for Social Media Collaboration , CA-UI2-AR-SM , SAP UI Integration - Social Media Collaboration Enablement , CEC-MKT-ITC , Installation and technical configuration , Problem

Product

SAP S/4HANA Cloud 1908