SAP Knowledge Base Article - Public

2845511 - Canvas Report Export Icons not working when exporting to Excel and background in Report Center

Symptom

Canvas Report Export Icons not working when exporting to Excel and background in Report Center

Environment

  • Successfactors HCM Core
  • Report Center

Reproducing the Issue

  1. Login the instance
  2. Go to Report center
  3. Select an existing Report Canvas ( with text description added above the report table such as Tilte and Description )
  4. Run the report
  5. Select Export Icon to export to Excel or Background
  6. The icon is not active (not working)

Cause

The text box added above the Report Table with "Report Title" and "report description" is overlapping the table header, resulting to icon being underneath the Text box frame and not selectable

Resolution

To resolve the issue, do the following

  1. Go to Report Center 
  2. Select the affected report
  3. Edit the Report
  4. Cick on the text box above the report table and see if the frame is overlapping the Report Table header
  5. Resive the text box and move up away from the Report Table header
  6. Preview the Report
  7. The icon become selectable and can export

See the screenshot below

Text overlapping - Export Icon inactive

Text overpa.png

Text box resized and moved up - Export Icon become active

textbox resized.png

Keywords

Icons, Export, Canvas, not, working, selectable, inactive, Report center, Excel, Background , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , Problem

Product

SAP SuccessFactors HCM Suite all versions