SAP Knowledge Base Article - Public

2845479 - Email campaign in recruiting dasboard not functioning properly with the results in analytics dashboard - Recruiting Marketing

Symptom

The analytics in recruiting dashboard seems to have no results for view, clicks, unsubscribed, undeliverable

Environment

SAP Successfactors Recruiting Marketing

Reproducing the Issue

1. Go to Recruiting Dashboard > TCM 
2. Under Email list > Search for the email campaign
3. There are no current results for view, clicks, unsubscribed, undeliverable

Cause

The customer changed their public site DNS before sending the email campaign and the customer has moved away from using RMK

Resolution

Once the customer changed their public site DNS before sending the email campaign it is expected that the view / click / unsubscirbe tracking will not work ( and if a recipient tries to unsubscribe it will not do anything)

Keywords

Recruiting Marketing, TCM, Recruiting Dashboard, Email campaign, view, click, unsubscribe, undeliverable, RMK-20235 , KBA , LOD-SF-RMK-REP , Reporting Data & Dashboards , Problem

Product

SAP SuccessFactors Recruiting all versions