SAP Knowledge Base Article - Public

2845169 - Error Change Not Possible Object Does Not Exist In Campaign

Symptom

While adding an e-mail template in Campaign build tab getting error Change not possible; object does not exist

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign workcenter.
  2. Go to the Campaign view.
  3. Open a Campaign id XYZ (XYZ represents campaign id).
  4. Go to the Build tab.
  5. Select the target group.
  6. Select Send E-mail and Select E-mail Template PQR (PQR represents E-mail template id).
  7. Click Apply

Getting message: Change not possible; Object does not support

Once you save the campaign, You will notice that the campaign saved successfully. However, if you go back to Details tab, you will see that Target Group field is blank.

Cause

The error message shows up for those Campaigns imported via Data work bench without entering maintaining the Target Group id in the migration excel.

Resolution

If the Target Group id field blank in the excel/csv file and import, the error message comes up. so please don't import campaigns without maintaining the target group id.

  1. Go to the Sales Campaign workcenter.
  2. Go to the Campaign View.
  3. Open a Campaign id XYZ.
  4. Go to the Build tab.
  5. Select the target group.
  6. Select Send E-mail and Select E-mail Template PQR.
  7. Click Apply.
  8. Overrule the error message and click Save.
  9. You will notice that the Campaign saves. 
  10. Now go to the Details facet, you will see that target group field is blank.
  11. Now switch back to Build tab, here target group field is blank.
  12. Once again select target group and e-mail template and save.

The issue will be permanently rectified and campaign can also be activated.

Keywords

Campaign, E-mail template, Target Group , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem

Product

SAP Cloud for Customer add-ins all versions