SAP Knowledge Base Article - Public

2845154 - Delete an External User who Self-Register LMS

Symptom

When trying to add a user via connector the following error is shown: "User ID is already used by Self Registered user and is in pending approval status. User ID: XXXXXXXXX"

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Pre requisites: Approval Process for self registered users

1. Have an external user self register

2. Have any of the admin from the Approval Process reject the request

3. Ask the user to try to self register again using the same ID. The system wont allow them to register using the same ID.

4. Try to add the user through connector instead.

5. Check the user connector and the error is shown: "User ID is already used by Self Registered user and is in pending approval status. User ID: XXXXXXXXX"

Cause

 The system requires that we use a unique user ID for each user.

Resolution

As per our Product Management Team "Validation rules for adding a new user (import, connector or admin GUI) will check both active users as well as account requests to ensure the requested User ID is unique across both, regardless of the account request status. Currently there is no way to delete the record through the application so the user must register with a different user ID."

See Also

 https://jam4.sapjam.com/questions/Z85YWnKhPIu4VkZmDJCIq7

LRN-12106LRN-12667COSR-70711

Keywords

delete external user, self register,  User ID is already used by Self Registered user and is in pending approval status , KBA , LOD-SF-LMS-EXT , Sites and External Users , Problem

Product

SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811 ; SAP SuccessFactors Learning 1902 ; SAP SuccessFactors Learning 1905 ; SAP SuccessFactors Learning 1908 ; SUCCESSFACTORS LEARNING 1911