SAP Knowledge Base Article - Public

2844884 - Unable to modify the survey responses on Satisfaction Surveys

Symptom

The Customer is  trying to modify the response provided by him/her in a Satisfaction Survey by clicking and opening the same survey link, but he/she receives the message " The Survey has already been Completed".

Environment

 SAP Cloud for Customer

Cause

The satisfaction survey URL which is generated and sent to the customer is unique and meant to be used once to capture a unique set of response. The response - once captured - cannot be modified again.

Further, the response given by an individual is meant to caprure their answers and should not be modified by a third party.

Resolution

It is not possible to modify the responses provided in a Satisfaction survey once it is submitted and this is an expected behavior of the system.

Keywords

 Satisfaction Survey, modify response, change answers , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , Problem

Product

SAP Cloud for Customer add-ins all versions