SAP Knowledge Base Article - Public

2844142 - Single Sign-On incorrectly redirecting to Onboarding with error message "Your seamless login has failed" - SuccessFactors Platform

Symptom

Single Sign-On for BizX has been enabled and, when customer tries to log in, they are redirected to Onboarding and receive an error message that states "Your seamless login has failed".

Environment

SuccessFactors HCM Suite

Cause

It is likely that the RelayState parameter is incorrectly set on customer's Identity Provider side. To confirm that, please check the HTTP tracing.

Resolution

Customer should set the RelayState parameter to either "/sf/start" (no quotes) or blank/null on their Identity Provider side.

See Also

2317944 - BizX Platform - Partner resources : SAML 2.0 Provisioning guide - Troubleshooting tips and tricks - Common errors and resolution

Keywords

onboarding, seamless login, sso, single sign-on, failed, relaystate , KBA , LOD-SF-PLT-SAM , SAML SSO First Time Setup , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HCM Suite all versions