SAP Knowledge Base Article - Public

2844111 - Profile Photo changes won't apply to the miniature photo

Symptom

When removing the employee photo, it is only removed in the Header, when scrolling down the photo is still displayed.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite - People Profile

Reproducing the Issue

  1. Go to the People Profile and remove/update your photo

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  1. See that the photo changes in the header

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  1. Scroll down to see the photo unchanged

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Cause

This is a known issue that has been isolated by our team of developers. This has also been observed when mass uploading photos, they will change only in the header.

Resolution

 This is planned to be fixed in the b1911 release.

Keywords

pp3 photo, photo import, different photo , KBA , LOD-SF-EP , Employee Profile , LOD-SF-EP-PHO , Photo Management , Problem

Product

SAP SuccessFactors HCM Suite all versions