SAP Knowledge Base Article - Public

2844049 - Formatted Address visibility in Address section of Dependents and Primary Emergency Contact portlets

Symptom

The field "Formatted Address" shows in Address section below portlets when there is address maintained even though this field is not configured in Manage Business Configuration or anywhere in the Data Model:

  • Dependents Portlet
    Dependents.png

  • Primary Emergency Contact portlet
    primary contact.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Employee Central - People Profile 3
  • SAP SuccessFactors Employee Central - Home Address

Reproducing the Issue

  1. Navigate to an employee's profile
  2. Scroll down to "Dependents" portlet and/or "Primary Emergency Contact" portlet.
  3. Edit to add "address" information to an existing Dependent/Primary Emergency Contact, or to add a new record with "address informaiton" details.
  4. Save
  5. Check the detials of the portlet, the Formatted Address field is showing even though this field is not configured in Manage Business Configuration or anywhere in the Data Model.

Cause

The "Formatted Address" is intended for "Simple Address Format" feature.

Current Logic:

If "Dependents" and/or "Primary Emergency Contact" portlets does not maintain any address, "Formatted Address" will not show. Else, if "Dependents" and/or "Primary Emergency Contact" portlet maintain an "address information" and the "Simple Address Format" is not configured, then "Formatted Address" field will show with an empty/null value.

To know how to setup the "Simple Address Format", see KBA 2418100 - Address Format in Address Portlet does not appear correctly in view mode.

If the "Simple Address Format" is configured, then it will show what was configured in the SimpleAddressFormat.
Configuration of SimpleAddressFormat in Manage Data:
simpleAddressformat.png
Output in People Profile:
Formatted Address sample.png

Resolution

There is an existing Enhancement Request in place to change this behavior, however, there is no timeline of when this enhancement will be implemented.

See Also

2418100 - Address Format in Address Portlet does not appear correctly in view mode.
2401993 - PP3 - Address Field Labels are Missing in View Mode.

Keywords

ECT-124849, ECT-124945, Formatted Address, Formatted Address visibility, formatted-address, Dependents, Dependents Details, Contact Information, Primary Emergency Contact, Primary Emergency Contact Details, Simple Address Format, People Profile, PP3, Address, Home Address, null, empty, visibility , KBA , LOD-SF-EC-PER , Personal & Global Information , LOD-SF-EC-LOC , Localization & Country Specifics (EC Core) , Product Enhancement

Product

SAP SuccessFactors HXM Suite all versions