Leads for existing accounts can be saved by pressing space in the Name field.
SAP Cloud For Customer
Reproducing the Issue
The behaviour is the same for leads created with or without existing accounts.
- Go to the Sales work center.
- Go to the Leads view.
- Click the + icon to create a new lead.
- Go to the field "Name" which is marked as a mandatory field.
- Enter a space in the Name Field (This means that the field does not hold any character entry such as letters of the alphabet, special characters or numeric data.)
- Save the Lead.
It is possible for the lead to be saved.
The mandatory indicator for the "Name" field while creating a lead checks if any input was made.
A space entered in the Field "Name" while creating a Lead is considered as an entry and is enough to save the lead.
Leads can be created with the space entry, as this is also considered an entry for the "Name" field.
This is expected system behavior.
Lead, Space, Name Field, Mandatory , KBA , LOD-CRM-LM , Lead Management , Problem