Create IAS Upgrade not working. It is marked as 'Completed' in Upgrade Center but no tenants created or email sent / received.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP SuccessFactors HXM Suite
- SAP Cloud Platform Identity Authentication Service
Reproducing the Issue
- Perform Upgrade 'Create SuccessFactors Identity Authentication Service Integration' in Upgrade Center
- Upgrade gets marked as 'Completed' but it hasn't created any IAS / IPS tenants or sent out any email
This can happen due to failures in the background processes related to this Upgrade. It results in a false 'Completed' status in Upgrade Center, even though the required tenant creation and configuration hasn't happened.
If you encounter this issue, kindly contact support team under the LOD-SF-PLT-IAS component for further investigation, with the following details->
- Date of the Upgrade run.
- BizX Company Id where the Upgrade was run from.
2791410 - SAP Cloud Identity Authentication tenants through Upgrade Center
IAS Upgrade not working, IAS Upgrade, IAS Upgrade Center, IAS email not sent, IAS tenant not created, IPS tenant not created , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem