SAP Knowledge Base Article - Public

2843423 - IAS Upgrade via Upgrade Center not working - BizX Platform


Create IAS Upgrade not working. It is marked as 'Completed' in Upgrade Center but no tenants created or email sent / received.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP Cloud Platform Identity Authentication Service

Reproducing the Issue

  1. Perform Upgrade 'Create SuccessFactors Identity Authentication Service Integration' in Upgrade Center
  2. Upgrade gets marked as 'Completed' but it hasn't created any IAS / IPS tenants or sent out any email


This can happen due to failures in the background processes related to this Upgrade. It results in a false 'Completed' status in Upgrade Center, even though the required tenant creation and configuration hasn't happened.


If you encounter this issue, kindly contact support team under the LOD-SF-PLT-IAS component for further investigation, with the following details->

  • Date of the Upgrade run.
  • BizX Company Id where the Upgrade was run from.

See Also

 2791410 - SAP Cloud Identity Authentication tenants through Upgrade Center


IAS Upgrade not working, IAS Upgrade, IAS Upgrade Center, IAS email not sent, IAS tenant not created, IPS tenant not created , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem


SAP SuccessFactors HXM Suite all versions