SAP Knowledge Base Article - Public

2842795 - SAP Marketing Cloud - Custom Fields for Marketing Permissions not available in the Contact Profile

Symptom

Custom Fields created from the 'Custom Fields and Logic' app for Business Context 'Marketing: Permission' are not appearing in the SAP Fiori Contact Profile.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Create a Custom Field for the 'Marketing: Permission' business context in the 'Custom Fields and Logic' app and enable the field for the 'Contact Profile' usage

    custom field usage.jpg
  2. Open a contact using the Fiori Contact Profile and observe the newly created field is not appearing in the 'Permission Marketing' tab

    cf missing.jpg

Cause

Custom fields are available in the Marketing Permissions table view but need to be inserted first.

Resolution

The custom field needs to be inserted using the table columns settings settings.jpg.

custom field enabled.jpg

After the custom field is enabled it will appear in the Permissions table view.

cf there.jpg

For using the custom field for the Contacts Profile app, the usage 'CUAN_CONTACT_SRV 0001 - Contact Profile' is required. For using the custom field for Spotlighting Accounts app, the usage 'CUAN_ACCOUNT_SRV 0001 - Spotlighting Accounts' is required.

For both apps, the custom field is available for the table view only, but not for the tile view.

Keywords

Custom Fields and Logic, Marketing: Permissions, Contact Profile Benutzerdefinierte Felder und Logik, Kontaktprofil , KBA , CEC-MKT-DM-PER , Marketing permissions , CEC-MKT-DM-CON-FAC , Contact/Account Factsheet , Problem

Product

SAP S/4HANA CLOUD 2008 ; SAP S/4HANA CLOUD 2011 ; SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud 2002 ; SAP S/4HANA Cloud 2005