SAP Knowledge Base Article - Public

2842552 - PDF Form Not Loading During NES Process - Onboarding

Symptom

  • When tring to open a PDF form during the New Employee Step, PDF form will not open.
  • Receiving an error message "Failed to load PDF document.
  • Uploaded new PDF form, but it will not open during the New Employee Step.
  • How to resolve resolve "Failed to load PDF document" error message.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Resolution

  1. Go to the panel
  2. Select the property of the filed where PDF form is selected.
  3. Under the Link Type, click on the PDF form selection option and reselect the correct form.

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Keywords

SF, Success Factors, ONB, OBD, on boarding , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem

Product

SAP SuccessFactors Onboarding