SAP Knowledge Base Article - Public

2842513 - The Error Message 'Invoicing not permitted for request XYZ (Service Confirmation); request is locked' is Triggered

Symptom

The following error message occurs when trying to invoice a Service Confirmation Invoice Request: 'Invoicing not permitted for request XYZ (Service Confirmation); request is locked'. (XYZ represents the identification of an invoice request such as an Service Confirmation Invoice Request)

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center
  2. Go to the Items to be Invoiced or Invoice Request view
  3. Select the invoice request XYZ.
  4. Click on the Invoice button.

The following error message is triggered: Invoicing not permitted for request XYZ (Service Confirmation); request is locked.

Cause

Inconsistencies can be triggered for different reasons:

  • Tax calculation is not applied correctly.
  • Inconsistent Master Data for a Business Partner used in the reference document e.g. the Account.
  • Payment Terms are not set up correctly in Business Configuration.

Resolution

The redetermination should be done on the Service Order Invoice Request or any related preceding invoice documents, such as Sales Order Invoice Request or Customer Contract Invoice Request:

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Request view.
  3. In the Search field, enter the Service Order DEF (DEF represents the identification of the service order for the Invoice Request XYZ).
  4. Select the Service Order Invoice Request which is inconsistent.
  5. Click on the Check button.
    This displays the Identified Issues why the invoice request is inconsistent.
  6. Solve the issues identified in the screen.
  7. Select Redetermine or Redetermine All if there are multiple items.
  1. Go back to the Invoice Request view.
  2. Select Invoice request XYZ to be invoiced.
  3. Click on the Invoice button to proceed with the invoicing.

See Also

1718618 - Cannot Invoice Document due to Error: Invoice Request ABC Item XX Not Possible; Reference Document Inconsistent

1817669 - The Error Message Invoice request XYZ item ABC not possible; reference document inconsistent is Triggered

Keywords

inconsistent; invoice request; locked; , KBA , AP-CI-CIR , Customer Invoice Request , Problem

Product

SAP Business ByDesign all versions