SAP Knowledge Base Article - Public

2842452 - AgencyIDs with special characters and/or space are receiving an error message in Agency Portal when trying to log in - Recruiting Management

Symptom

AgencyIDs with a special characters and/or space are receiving an error message in Agency Portal when trying to log in.

"You entered an invalid agency ID for company companyID. Please re-enter your Agency ID."

Example of AgencyIDs that will have an issue: special characters such as &, -, @, $, *, and spaces between words.

Environment

SAP SuccessFactors Recruiting Management

Resolution

The Engineering team is working on the code fix for this issue, and the fix is scheduled to be deployed on b1911 release (Internal task number: RCM-69916).

Note: As we have all the information we need to be able to work on it right now, in case you have just noticed this behavior in your system, please have in mind that it is not necessary to have a support incident open for this.

Keywords

agencyid, agency, id, login, agency 2.0, You entered an invalid agency ID for company companyID. Please re-enter your Agency ID, error agency, error login, log in error. , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors Recruiting 1908