SAP Knowledge Base Article - Public

2842445 - Invoice Status not updated in C4C Sales Order

Symptom

You have a integration scenario between ERP/S4H and C4C and the Invoice status for the ERP/S4H Sales Order is not updated in C4C Sales Order.

Environment

SAP Cloud for Customer

Cause

You have already implemented note 2142202 and the Invoice Status for the C4C Sales Order is still not updated.

Resolution

The invoice status is not relevant in C4C because in ERP/S4H the Invoice is created for a delivery, not the order. You can check the Invoice status on the ERP/S4H Sales Order by checking the Header Data-> Status of the Sales Order. Since the invoice status is not available in ERP/S4H, it can not be set in C4C as well and it is marked as not relevant.

See Also

2142202 - ERP/S4 sales order delivery and invoice status changes are not reflected in corresponding Cloud for Customer

Keywords

Invoice, Integration, Sales Order , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions