SAP Knowledge Base Article - Public

2842043 - Live data Story does not get loaded when opening it from the Home screen or from Files in SAP Analytics Cloud

Symptom

  • Live data Story does not get loaded when opening it from the Home screen or from Files in SAP Analytics Cloud.
  • The following error message appears in the browser console:
    "Uncaught (in promise) TypeError: Cannot read property 'size' of null"

Environment

  • SAP Analytics Cloud 2019.15.
  • SAP HANA live data connection

Reproducing the Issue

  1. Logon to SAC.
  2. Open a Story, which has a live hana model with at least one variable from the home screen or from Files. 
  3. Notice that the story never gets loaded.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

Workaround:

Refresh the Story or open the direct link of it.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0