SAP Knowledge Base Article - Public

2841960 - Item certificate of completion does not bring scheduled offering description

Symptom

The item certificate of completion has the "Scheduled Offering Description" (SCHEDULED_OFFERING_DESC) tag in its HTML Markup, but when the certificate is generated, the scheduled offering data is not present in it.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

In the Learning admin side, click:

  1. System Admin > Configuration > Certificate Templates > Search and access the desired item certificate >
  2. Add the "Scheduled Offering Description" (SCHEDULED_OFFERING_DESC) tag in the desired area of the certificate > Save >
  3. Users > Users > Search and access the desired user > Launch Proxy > History tile > View All > Print certificate >
  4. The "Scheduled Offering Description" details are not in the certificate.

Cause

The completion that was given to the Learning user is not associated with any scheduled offering. If the course completion is checked for the affected user, it would be possible to see that the completion entry does not have a scheduled offering ID related.

completion.png

Resolution

In the Learning admin side, it would be possible to:

Option 1:

  1. Learning > Scheduled Offerings > Search and access the desired scheduled offering >
  2. Record Learning > Leave the desired user to receive the completion > Next > Select the Status > Next > Next > Finish.

Option 2:

  1. Users > Tools > Record Learning - Financial > Scheduled Offering >
  2. Search and select the desired scheduled offering > Select the Default Completion Status > Leave the desired user to receive the completion > Next > Next > Next > Finish.

Following either of the ways would lead to a completion given to the Learning user that is associated with a scheduled offering (the completion entry will have a scheduled offering ID related).

See Also

2469387 - Certificate of Completion - User & Admin side

2732164 - Item certificate of completion template precedence

2264871 - How to import a custom Certificate Of Completion report into LMS

Keywords

scheduled, offering, description, SCHEDULED_OFFERING_DESC, tag, certificate, html, completion, id , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions