SAP Knowledge Base Article - Public

2841805 - The Content is locked. Proceed to the next content. Alert your administrator

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

The Content is locked. Proceed to the next content. Alert your administrator

Environment

 SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Launch course.
  2. First content is not completd.
  3. Move to assessment.
  4. The Content is locked. Proceed to the next content. Alert your administrator

ContentNotCompleted.png

Cause

  1. Navigate to the course
  2. On the Related menu, click on 'Online Content'
  3. Click on the Online Content Group
  4. Check the checkbox for 'Force sequential completion of content'

If this option is enabled the content must be completed in the correct order. If you move onto next content without completing the first content object it will get locked.

This is expected behaviour.

Resolution

The first content object needs to be completed. Once this occurs the second content object will launch successfully.

You will see a tick to show that the first content object has been completed successfully as seen in this screenshot:

NoLockOutError.png

See Also

 2455388 - How to Force Sequential Completion of an Item's Content - LMS

Keywords

Content Locked, Proceed to the next content, Alert your administrator, Locked Content, Content, Content loading issue, Locked, Content Error , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-PCM , iContent , Problem

Product

SAP SuccessFactors Learning all versions