SAP Knowledge Base Article - Public

2841489 - System raise error message 'Unexpected failure' while updating Marital Status Since date field in Personal Inforamtion

Symptom

System raise 'Unexpected failure' when updating 'Marital Status Since' date in Personal Information

hris-field id = since in personalInfo portlet.

Environment

Successfactors Employee Central :  Personal Information

Reproducing the Issue

  • Go to Employee Profile
  • Update Marital status since date and save 
  • System throw "Unexpected failure" Error. 

Cause

This error comes if Hire date is not maintained in Basic user detail.

Resolution

To resolve this error. You can run Full HRIS sync Job from Provisioning or Update Hire date of user in Basic User detail by Basic info import.

Keywords

Unexpected failure Marital Status Since date Personal Information , KBA , LOD-SF-EC-PER , Personal & Global Information , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors HCM Core 1802 ; SAP SuccessFactors HCM Core 1805 ; SAP SuccessFactors HCM Core 1808 ; SAP SuccessFactors HCM Core 1811 ; SAP SuccessFactors HCM Core 1902 ; SAP SuccessFactors HCM Core 1905 ; SAP SuccessFactors HCM Core 1908 ; SUCCESSFACTORS BIZX CORE 1911 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508