SAP Knowledge Base Article - Public

2841295 - Sales Territories Not Derived from KUT Field With Multiple Values

Symptom

You created a custom Field on the Account's Header ABC (ABC is the field name) which allows multiple values.

The value of this field is used to Derive Territories for Accounts.

Despite having scoped multiple territories, if this field ABC has multiple values, the action "Derive Territory" doesn't work.

However, if the field ABC has only one value, the action "Derive Territory" works just fine.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work centre.
  2. Go to the Accounts view.
  3. Open any account.
  4. On the Overview tab for your field ABC enter multiple values.
  5. Click Actions -> Derive Territory.

Go to the Sales Territories tab -> You will see the action did not work and there are no territories pulled.

Cause

Multi value fields are not supported by BRF as the field value is always considered as a single entry.

Resolution

 Please use only single values for your custom field to derive territories.

Keywords

KUT, Multiple, OVS, Territory , KBA , LOD-CRM-BRF , C4C BRF Configuration , AP-RC-UIF , C4C UI Framework , BC-DWB-REP-EXT , Extensibility , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions