SAP Knowledge Base Article - Public

2841244 - Inline Images Are Not Displayed In Grid View

Symptom

Inline images are not displayed in the grid view but are being displayed in the list view in ticket interactions.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Go to the Interactions facet.
  4. Select list view.
  5. Internal memo includes image.
  6. Select grid view.
  7. Internal memo does not include image.

Cause

This is current behavior of the Interactions facet.

Resolution

This is current behavior of the Interactions facet. There are plans to have it changed in a future release.

Keywords

interactions, grid, view, list, image , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

Product

SAP Cloud for Customer add-ins all versions