SAP Knowledge Base Article - Public

2841244 - Inline Images Are Not Displayed In Grid View


Inline images are not displayed in the grid view but are being displayed in the list view in ticket interactions.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Go to the Interactions facet.
  4. Select list view.
  5. Internal memo includes image.
  6. Select grid view.
  7. Internal memo does not include image.


This is current behavior of the Interactions facet.


This is current behavior of the Interactions facet. There are plans to have it changed in a future release.


interactions, grid, view, list, image , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem


SAP Cloud for Customer add-ins all versions