Inline images are not displayed in the grid view but are being displayed in the list view in ticket interactions.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work center.
- Go to the Tickets view.
- Go to the Interactions facet.
- Select list view.
- Internal memo includes image.
- Select grid view.
- Internal memo does not include image.
This is current behavior of the Interactions facet.
This is current behavior of the Interactions facet. There are plans to have it changed in a future release.
interactions, grid, view, list, image , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem