SAP Knowledge Base Article - Public

2840300 - Error When Adding New Hire Goals in New Hire Activity Tab due to Disabled New Hire Goal Plan [Integration with GM] - Onboarding 1.0

Symptom

 An error has occurred while trying to process your request. If the problem persists, please contact our technical support.

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. As Manager, access Onboarding > New Hire Activities
  2. Try to add Goal in 30/60/90 Days section

Cause

Inactive Goal Plan

Resolution

For Live Customer(s)

This error is caused by inactive Goal Management Plan (New Hire Goal Plan). To resolve the issue, please follow the procedure below.

  1. Login to SAP SuccessFactors HCM and access Admin Center
  2. Under Tools, find Manage Templates and open Goal Plan tab
  3. Set the "New Hire Goal Plan" as active

Note: If error still persist then you need to check with SAP Product Support for further assistance.

 

Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2840300 - Error When Adding New Hire Goals in NHA
  • Component: LOD-SF-OBD-NHA

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Keywords

Goal Plan, NHA, Error, missing, active, inactive, ONB-25653, EMPLOYEE_HRIS_GO_INVALID_POST_SAVE_RULE, goalsTransferStatus, OnboardingProcess, ValidateAndSaveGenericObjectServiceImpl , KBA , LOD-SF-OBD-NHA , New Hire Activity , Problem

Product

SAP SuccessFactors HCM Core 1908