SAP Knowledge Base Article - Public

2840168 - Substitute completion not granting curricula item collateral credit

Symptom

Substitute completion is not granting curricula item credit.

Environment

SAP SuccessFactors Learning Management System - 1908 and older

Reproducing the Issue

  1. Substitute relation between parent and substitute item added.
  2. User Completes the substitute item or completion recorded for substitute item.
  3. Parent item added to a curricula and curricula then added to user.
  4. Substitute (Collateral) credit not added to user for parent item.

Cause

Escape found due to performance patch in 1905p11 (and relatable VsaaS patch).

Resolution

Preventative code fixed in 1911 and patched in 1908p4 & 1808p25.

Workaround for affected items is to remove and add back the substitute item from the curricula item.

See Also

2353662 - LMS: Issue with substitutes recording 'not for credit' completion statuses

Keywords

SAP SF LMS Learning LRN-66415 LRN-65946 Substitute substitution collateral event history completion creit no longer providing granting curricula curriculum item , KBA , LOD-SF-LMS-CUR , Curricula , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , Bug Filed

Product

SAP SuccessFactors Learning all versions