SAP Knowledge Base Article - Public

2839833 - Course description not formatted in catalog 3.0

Symptom

When the course description is checked in the catalog 3.0, its description is displayed not formatted.

not formatted.png

While in the Learning admin side, the description is displayed correctly.

formatted.png

Environment

SAP SuccessFactors Learning

Reproducing the Issue

In the Learning admin side, click:

  1. Learning > Add New (item creation wizard) > Select an item type > Ok >
  2. Fill out the new item fields > Enter a formatted text in the Description field > Finalize the item creation >
  3. Check the just created item in the Learning admin side > The description is correctly shown >
  4. Add the course to a catalog > Check it in the catalog 3.0 > The description is not correctly shown.

Cause

It only happens when the item's description is entered in the Add New (item creation wizard), Description field, which does not provide a mechanism for inputting rich HTML text.

wizard.png

It is not possible to provide a rich text editor for the flash user interface (UI) because there are technical limitations that constrain it.

Resolution

To have the formatted text displayed in the catalog 3.0, it would be necessary to:

  1. Learning admin side > Learning > Items > Search and access the desired course >
  2. In the course description field, click "Edit" > For the desired language/locale, edit the text or simply enter a letter anywhere and delete it > Save and Close >
  3. After it, the course description will be displayed under its format.

See Also

2588359 - LMS Configuration and Implementation Guides and User Assistance Documentation Links

2592261 - Course Catalog 3.0

Keywords

course, item, catalog, description, 3.0, format, wrong, flash, html, rich, text, edit , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions