SAP Knowledge Base Article - Public

2838623 - User Profile page shows "Mobile" number, even though not maintained in BizX UDF - SAP Jam

Symptom

  • User Profile page showing Mobile Phone number in Contact Information section. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Jam

Reproducing the Issue

  • Check Contact Information section in Jam profile page.
    2019-09-13_18-09-08.jpg 

Cause

The Mobile(Cell) Number is pulled, in real time, via OData API call while displaying the profile page.

It is not synced to Jam during the user sync from BizX, and is not stored in Jam database.

Resolution

  • This feature for mobile number display in profile page was introduced in our 1405 release. It is "by-design" behavior.

  • Using the Custom Profile feature, customers can choose to disable "Phone Number" display entirely for the Contact Information section.
    2019-09-13_18-13-57.jpg

Keywords

Cell Number, Mobile Number, Mobile Number in Jam Profile , KBA , LOD-SF-JAM-PRF , User Profile , Problem

Product

SAP Jam Collaboration 1902