SAP Knowledge Base Article - Public

2838598 - One or more form is not presented for a certain candidate during Onboarding - Onboarding 1.0

Symptom

One or more form is not presented for a certain candidate during Onboarding

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

  1. Advanced conditions in the form are not met for that candidate
  2. Advanced conditions in the PDF are not met for that candidate

Resolution

  1. Navigate to Onboarding > Reference Files > Forms >
  2. Find the form that is missing for candidate > select the form
  3. Click on Conditions button, at the top
  4. Check if there are any Conditions Rule created and compare them with the keys' values that were captured for the candidate (search the candidate in SuperAdmin > HRDataID or in SupportMate and look for the key(s))

Form_Advanced_Condition.jpg

  1. Navigate to Onboarding > Settings > PDF Forms
  2. Find the form
  3. Check in Filter area if there are any Conditions rule created
  4. If so, compare them with the keys' values that were captured for the candidate to see whether they match or not (search the candidate in SuperAdmin > HRDataID or in SupportMate and look for the key(s)):

Form_Advanced_Condition2.jpg

Keywords

pdf, form, forms, missing, Advanced, conditions, condition, showing, appearing, presented, , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding