SAP Knowledge Base Article - Public

2838547 - Custom background image is not saved

Symptom

You uploaded a custom background image, but it is not being saved properly.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Click the user menu.
  2. Go to Settings.
  3. Go to Branding.
  4. Go to Background Image.
  5. Switch to Homepage.
  6. Upload logo.
  7. The logo is not taken over by the system.

Cause

This issue is happening because the custom theme is enabled for the system and a background color is set. When both the background image and the custom theme are set, priority is given to the custom theme.

Resolution

Please remove the background color from the custom theme for the custom background image to show on your Homepage.

Keywords

background image; background; image; homepage; custom theme; background color , KBA , AP-RC-MOB-UIF , Responsive UI , How To

Product

SAP Cloud for Customer add-ins all versions