SAP Knowledge Base Article - Public

2837157 - User Learning History Tile - Continuous loading

Symptom

  • As a user, when accessing the Learning History Tile to view completed items, the page never loads and continously states "Please wait.."
  • The continous loading only occurs on specific locales

Environment

SAP SuccessFactors Learning Management System (LMS)

Cause

Changes to specific labels are causing Javascript JSON parser issues

Resolution

  1. Navigate to References
  2. Geography->Locales
  3. Search for the following three labels
  • label.CalendarMonths
  • label.CalendarSMonths
  • label.CalendarDOWS
  • label.CalendarDOWMin
  1. Check each of the labels and check the specific locale.
  2. Mimic other locales that are not facing any issues such as if you are missing the double quotes (") between the months, update it.

In case updating the lables does not resolve the issue, please check to see if an original copy of the default values are available and update the labels back to default.

Keywords

learning history user tile continous loading load never stop issue javascript json unexpected tile sf lms , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions