SAP Knowledge Base Article - Public

2836829 - Font style not appearing in any Rich Text Editor field in job requisition page after Q3,2019 release

Symptom

After Q3 release 2019, we have noticed that the Font style is missing in any rich text editor field in job requisition details page. The rich text editor used to have a Font Type Selector (Arial, Times New Roman, etc.) which is missing now.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management- Q3 2019

Reproducing the Issue

  1. Go to job requisition details page.
  2. Edit the Internal Job Desc Header and Internal Job Desc Footer. The font style is missing as shown in the screenshot below.

rich_text_1.PNG

Cause

This is a known defect identified post Q3 2019 release of SF.

Resolution

Our Software Engineering team is working on this known issue. This issue has now been fixed by the engineering team by patch over the weekenf of the 27th of September and the Font button is now available once again.

Keywords

Job Description; Internal Job Description; External Job Descripton; Font style missing , KBA , LOD-SF-RCM , Recruiting Management , Bug Filed

Product

SAP SuccessFactors Recruiting 1908