SAP Knowledge Base Article - Public

2835983 - Static images within a story are not loaded in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

Static images including logos in the header and footer of an SAP Analytics Cloud story are not loaded in SAP Analytics Cloud (SAC):

  • HAR file from Google Chrome Developer Tools show a 404 error on https://<SACTenantURL>/sap/fpa/servcies/rest/fpa/story/get-static-content resource

Environment

  • SAP Analytics Cloud 2019.17.0

Reproducing the Issue

  1. Log in to SAP Analytics Cloud
  2. Create a story and attach an image
  3. Close SAP Analytics Cloud and open the story containing the image
  4. Observe that it is missing

Cause

When using the "Save As" feature, the story will be overwritten and this causes all images present to be removed

Resolution

This issue has been resolved by Development in SAP Analytics Cloud Wave 2019.13

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0