SAP Knowledge Base Article - Public

2835915 - Making Tax Digital-UK: Error: CLIENT_OR_AGENT_NOT_AUTHORISED

Symptom

You release your UK Digital VAT Return and receive the Error Description:
|Technical Response: : code : CLIENT_OR_AGENT_NOT_AUTHORISED,message : The client and/or agent is not authorised. HTTP code: 403

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Tax Management work center.
  2. Go to the Tax Returns view.
  3. Select the VAT Returns sub view.
  4. Show All Tax Returns and search for the ID: XXX (XXX stands for the ID of the respective UK Tax Return).
  5. Select View.

Under the tab Overview, here for the Submission Information, you have the Error Description:

|Technical Response: : code : CLIENT_OR_AGENT_NOT_AUTHORISED,message : The client and/or agent is not authorised. HTTP code: 403

Cause

The error: CLIENT_OR_AGENT_NOT_AUTHORISED occurs when either Client(SAP Business ByDesign) or Agent (Customer) is not authorized to submit the VAT Return.

Resolution

The activity "UK-Making Tax Digital" is user specific i.e account set up by one user will not be visible to other users. It has been developed in this manner so not every user has the authorization to change the valid account.

To correct this error, make sure the valid authorized person release the Tax Return.

Keywords

Making Tax Digital-UK, Tax Return, Digital Tax, VAT Return UK. , KBA , SRD-FIN-GLO-TAX , GLO - Tax Declaration , Problem

Product

SAP Business ByDesign all versions