SAP Knowledge Base Article - Public

2835382 - New Goods and service receipt button greyed out

Symptom

You are unable to do Goods receipt for a Purchase order that  is in status either sent or follow up document created.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase requests and orders work center
  2. Go to Purchase orders view
  3. Search and select the respective purchase order

Cause

In general in Service Purchase order when a time recording is done the goods receipt will be created automatically.
also you can see that under Items tab of  Purchase order -> basic tab-> time recording required is checked so you cannot do goods receipt manually.

Resolution

Ask the respective employee who delivers the service to do the Time confirmation.

Keywords

Unable to do goods receipt, New goods receipt button greyed out, new GSR , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign all versions