SAP Knowledge Base Article - Public

2835245 - Lead is not Created for an Account in Target Group after Campaign Execution

Symptom

You have a target group with accounts in it and you used the same to trigger lead from a campaign, nevertheless no lead is created after campaign execution.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Campaigns view.
  3. Open the concerned Campaign ABC (where ABC is the name of the campaign) (or) Create a new Campaign.
  4. Navigate to the Build facet.
  5. Select a Target Group, which has accounts added to it.
  6. Select the action, Create Lead.

Once the campaign is successfully executed, you still see that there is no lead created out of the campaign for the account in target group.

Cause

You can create only one lead out of an account.

Resolution

As per the current behavior, the system creates leads only for accounts and contacts where no open lead exists already. This means that we allow only one lead per account to be created, irrespective of the status of lead.

See Also

 Create Multistep Sales Campaigns

Keywords

Campaign, Lead, Account, Target Group, Creation, Trigger, Sales Campaign, Open Lead , KBA , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions