SAP Knowledge Base Article - Public

2835225 - Point of Engagement Not Visible in The List

Symptom

Point of Engagement Not Visible in The List however it is created in the Engagement map.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activity Planner work center.
  2. Go to the Engagement Maps view.
  3. Select New.
  4. Create an Enagement Map ABC (ABC represents the Engagement Map ID ).
  5. Go to the Point of Engagement facet.
  6. Add a Point of Engagement XYZ (XYZ represents Point of Engagement ID).
  7. Go to the Point of Engagement view.
  8. The Point of Engagement XYZ is missing from the list.

 

Cause

The Point Of Engagement created is not of reusable type.

Resolution

Only re-usable Points Of Engagements are visible in the list. Specific Points Of Engagement are visible only within the Engagement Map.

Keywords

Point of Engagement, Engagement Map, missing point of engagement, point of engagement not visible in Engagement map. , KBA , LOD-LE-PSP , Perfect Store , Problem

Product

SAP Cloud for Customer add-ins all versions