SAP Knowledge Base Article - Public

2834551 - Supported Formatting Options in Cloud for Customer

Symptom

When copying content from other platform and pasting into Cloud for Customer, you get error messages similar to:

  • Invalid value "ABC" for attribute style of tag <123> or;
  • Tag <456> is not found in the whitelist.

Environment

SAP Cloud for Customer

Cause

The following formatting options (html tags & attributes) shall be supported:

Formatted Text Element Description
<p style="title: TITLENAME;"></p> Title
&nbsp; Space
<p></p> Paragraph
<p style="padding: 2px;"></p> Padding (px, em %)
<p style="margin: 3em;"></p> Margin (px, em %)
<ol><li></li></ol> List: Counter
<ul><li></li></ul> List: Bullet
<a title="" href=""></a> Link
<p style="padding-left: 30px;"></p> Indented ("eingerückt")

<p style="text-indent: 10%;"></p>

also possible "WORD-SPACING|WINDOWS|-WEBKIT-TEXT-STROKE-WIDTH|LINE-HEIGHT"

Indent (px, em %)
<span style="text-decoration: underline;"></span> Font: underline
<span style="text-decoration: line-through;"></span> Font: strikethrough
<p style="font-size: LARGE;"></p> Font: Size (px, em %)
<p style="font-family: center;"></p> Font: Family
<em></em> Emphasized / Italic
<strong></strong> Bold
<p style="text-align: right;"></p> Align: Right
<p style="text-align: left;"></p> Align: Left
<p style="text-align: center;"></p> Align: Center
<p style="text-align: justify;"></p> Align: Block

Resolution

Any formatting not mentioned in the table is not supported and will result in the above mentioned error messages.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions