SAP Knowledge Base Article - Public

2834525 - Workflow not triggered via imports (API or UI) - SuccessFactors Integrations

Symptom

An import via API call is performed to update information and the workflow is not triggered.

Environment

  • SuccessFactors BizX - all versions
    • Integrations
      • OData API
    • Employee Central
      • Imports

Reproducing the Issue

API:

1. API query to upload employee information;

2. Workflow is not triggered and no logs available in Business Rule Execution Log.

Employee Data import in the UI:

1. Download template in Import Employee Data;

2. Fulfill with the same information as the one on the payload of the API;

3. Import file in Employee Data;

4. Workflow is not triggered and no logs available in Business Rule Execution Log.

Cause

Currently Imports (API or UI imports) do not trigger workflow without an approver.

Resolution

Review the workflow and verify if there is an approver since the workflow will only be triggered if there is one.

If no approver is needed, it will be needed to evaluated if it is possible to disable the workflow.

Keywords

Workflow not triggered; send e-mail; email; import; API; OData; SFAPI; Without approver; templates; Document Generation; fail. , KBA , LOD-SF-INT , Integrations , LOD-SF-INT-EC , Employee Central SFAPI & OData Entities , LOD-SF-INT-API , API & Adhoc API Framework , How To

Product

SAP SuccessFactors HCM Suite all versions