SAP Knowledge Base Article - Public

2833568 - System Throws Error While Changing Serial Number Profile

Symptom

When you are trying to change the serial number profile from Mandatory on all Logistics & Production Process to any other value for a material, system throws a below error message even though all Inbound, Outbound tasks are Finished and Production Lots are closed.

Open task found for material; serial profile cannot be changed

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Product Data work center.
  2. Navigate to the Materials view.
  3. Search for the relevant material, select it and choose the Edit button.
  4. Choose View All and under General tab, you can see that the value in the field Serial Number Profile is Mandatory on all Logistics & Production Process. Here when you try to change the serial number profile to any other profile you get an above -mentioned error.

Cause

PI Count Document created is still "In Process" for the relevant material. You have to complete the Count Tasks as well as PI Count Document ID at the header level. In case, PI document has multiple line items and you have completed count tasks only for the relevant material then also system does not allow to change the profile as PI count document is still In Process. It must be Approved, and status should be Finished at header level.

Resolution

  1. Go to Physical Inventory work center.
  2. Go to Monitoring view and choose By PI Count Document sub view.
  3. Open advanced Filter and enter required Product ID under section: Count Item Data.
  4. Choose Go.
  5. Here you can see PI Count Document ID generated for the relevant product with status "In Process".
  6. Edit it and navigate to Count Tasks tab and check if it is with status Finished. If not, then first complete the Count Task.
  7. Once it is done, go back and select PI Count Document ID.
  8. Select it and choose Approve Count.
  9. Here system changes the status of the PI Document to Finished.
  10. Now you can go to relevant material master data and can change the serial number profile to any required value.

See Also

2678793 - Open Task Found for Material XYZ; Serial Profile Cannot be Changed

Keywords

Serial Number Profile, Mandatory on all Logistics & Production Process, No serial number profile, System Throws Error While Changing Serial Number Profile, Error while changing serial number profile, Physical Inventory, Count Task, PI Count Document , KBA , LOD-SC-DEF , SAP Cloud (ByD/C4x) - Default , Problem

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Business ByDesign 1905 ; SAP Business ByDesign 1908 ; SAP Business ByDesign 1911 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0