SAP Knowledge Base Article - Public

2831407 - Error with picture upload in Quickguides

Symptom

When adding any photo to Quick Guide, receive the below error message:

Error message = com.plateausystems.elms.bo.usergeneratedcontent.api.MediaServiceException: Destination directory did not get created 
...

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Navigate to My Quick Guides link & earch for any quick guide.
  2. Delete the existing uploaded image for QuickGuide's cover page/steps. 
  3. Again try to upload same/another image for the same QuickGuide cover page/step.

Cause

This is due to specific storgae content fodler attributes used specifically for QuickGuide pictures that may have incorrect settings on backend.

Resolution

SF LMS Support customer incident should be raised with error secified and reference to thsi Knowledge Base Article so an Operations request can be made to address.

Keywords

COSD-36324 SF LMS success factors learning com.plateausystems.elms.bo.usergeneratedcontent.api.MediaServiceException: Destination directory did not get created quick guide quickguide photo upload add change picture image quickguides , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions