SAP Knowledge Base Article - Public

2830989 - Bounce E-mail Retry Attempts

Symptom

You would like to know how Cloud for Customer deals with outbound e-mails that are bounced.

Environment

SAP Cloud for Customer

Resolution

When an outbound e-mail is bounced Cloud for Customer will attempt to re-send it seven times. These might be bounced again and generate entries in Tickets.

In case of a seventh bounce, system generates a hard bounce and stops the attempts.

As of now there is no way to control how many attemps system makes.

Keywords

bounce , cloud for customer , mailer daemon , ticket , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications 1908