User was deleted in the LMS and was later reincarnated, but the user's learning history is empty.
SAP Successfactors Learning Management System
Reproducing the Issue
1. From the user record, click on Delete from the Actions Tile.
2. From System Admin> Configuration> System Configuration> Connector, make sure you have the reincarnate feature enabled before running the Connector Job.
- SF User Connector
- User Connector
3. Once user has been reincarnated, you would noticed that Items Completed is empty.
As per the Product Management Team, this is working as designed. The reincarnate feature works as an ID reuse feature, thus history data for the deleted user is not part of the reincarnation.
An administrator may however, run the User Item History Audit Report (CSV) for the reincarnated user account and manually record the item completions that were previously completed by the user before it was deleted.
LRN-64592 reincarnate re-incarnate delete user learning history , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS-ADM , Admin Tools , Problem