SAP Knowledge Base Article - Public

2830038 - Chinese keywords are not returning any job requisitions - Recruiting Marketing

Symptom

When using Chinese alphabet characters in the job search in the RMK site, it isn't returning any job requisitions.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Go to the RMK site
  2. Search by a Chinese keyword, such as 销售
  3. See that it's not returning any values, although there is a job requisition with the word above in the job title

Cause

The whole title of the job requisition doesn't have any spaces, so the database for RMK only indexes the words separately, either by a comma, space, a dot, etc. Chinese words are all together, so they don't have any spaces between them, so the database understands this one single word instead of many.

Resolution

This is actually a system design. As of now, there isn't any plans on enhancing this feature.

A workaround would be to add a keyword section in the job description so you can split up these words. If this is not a valid workaround for you, we advise to contact your partner to discuss an appropriate solution according to your recruiting process.

If you think this would be a good feature for SAP SuccessFactors Recruiting Management, please, submit your idea in our Influence page, where you can suggest new ideas and improvements to the SuccessFactors products. To request an enhancement, please, access the following link: Influence Page.

You can also check the following KBA for more information regarding on how to request an enhancement request:

2090228 – How to submit enhancement requests for SAP SuccessFactors products

2230628 – Expected Behavior – Enhancement Request

See Also

2090228 – How to submit enhancement requests for SAP SuccessFactors products

2230628 – Expected Behavior – Enhancement Request

Keywords

chinese, keywords, key, word, words, job, requisition, search, application, apply, header, footer, rcm, RCM, RMK, rmk. , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions